Refund policy

Exchanges & Returns

All sales are final. We do not accept returns, nor do we offer cancelations on pre-orders. We only accept exchanges for goods that arrived defective and/or damaged. This exchange policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for an exchange, your item must have arrived defective and/or damaged. The defective and/or damaged product may only only be exchanged for the same product.

Please email us from the email address associated with your account and include your order number and product IDs of damaged goods. Send email to: info@patacrecords.com. We may ask you to dispose or destroy the defective goods. We may also ask you to return the product to our facility (we will cover return shipping charges).

SLIPCOVER POLICY:

Due to the impossibility of the PERFECT or PRISTINE Slipcover or Box Set, most of these items that we sell will have minor imperfections from time to time, especially as they travel from distributor to shipping facility to customer. Please expect to occasionally receive slipcovers and box sets that have slightly dinged corners, light creases, scuffs, worn edges, etc. These type of imperfections are inherent to the entire manufacturing and distributing process and are to be expected. For these reasons, we will only be considering replacement requests to items with severe damage that was obviously incurred during shipping. Replacement requests for items that we determine to be minor imperfections will not be honored.

For RETURNED International Orders, if the mistake was on our end, we will happily re-ship out your order. If the mistake was on the customer’s/customs end, we will ask that you pay again to re-ship your order. If an International customer wants any kind of refund on a shipped item, you will receive a refund on the item(s) itself, but NOT the shipping costs.

Several types of goods are exempt from being returned:
Gift cards
Novelty items
Clothing

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.